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Quality Management

Quality Management System
(SR EN ISO 9001:2008)

SR EN ISO 9001:2008 is an international standard that specifies the requirements for quality management system (Quality Management System), becoming an international referential business relationships.

The standard can be applied to any type and size of organization, irrespective of business type, product/service, for small, medium or large companies, for public administration institutions or for medical clinics and others.

Quality management system addresses the structure or organization to conduct its business processes by transforming resource inputs into a product or service that accomplishes the objectives of the organization, customer quality requirements and complies with legal regulations.

The requirements of the standard conduct the management process to apply a customer orientation, an approach to business proceedings and a tendency towards continuous improvement.

Benefits of implementing quality management system and certification organization:

  • internationally recognized certification;

  • fulfilling the condition of being certified imposed by customers/suppliers;

  • guarantee of the quality management system for potential customers;

  • increasing credibility in product quality and / or service;

  • opening to new markets;

  • opportunity to participate in tenders;

  • creating framework for continuous improvement;

  • increasing turnover;

  • optimizing productivity;

  • customer satisfaction in continuous growing;

  • documented and controlled activities;

  • reducing costs through resource efficiency;

  • consistency quality product / service and compliance with legal requirements;

  • a conceivable definition of responsibilities and authorities.

Principles of Management

ISO 9001 is based on the following management principles:

Principle 1 - Customer focus;

Principle 2 - Leadership;

Principle 3 - Involvement of personnel;

Principle 4 - Addressing proceedings;

Principle 5 - System approach to management;

Principle 6 - Continual improvement;

Principle 7 - Approach based on facts in making decisions;

Principle 8 - Mutually beneficial supplier relations.


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Copyright © 2009 SC Mondor Management SRL
Ultima actualizare: 30-12-2014
Data publicării: 23.01.2009